Datamart processing has been restored to normal operation. All native platform reporting metrics are current and accurate.
We stopped datamart processing for ~24 hrs. to prevent additional data duplication once we recognized it was occurring. We have spent today removing duplicated data to correct reporting.
There is a small amount of remaining work to remove duplicate user messages, but this does not hinder platform functionality. There is a small amount of data duplication existing in Advanced Reporting that will be removed on next update at 2am ET. Thank you for your patience while we applied these adjustments.
Posted Nov 18, 2020 - 12:21 EST
Identified
We have identified all data anomalies associated with recent Datamart activities. We are processing the affected data and our next update will address that this work is complete. Thank you for your patience!
Posted Nov 17, 2020 - 14:22 EST
Investigating
Datamart processing has been stopped to correct for recognized data anomalies. No data has been lost and we are looking to restart incoming event streams soon. More notifications to follow when we restart these streams.
Posted Nov 16, 2020 - 17:53 EST
This incident affected: FEATURE: Advanced Reporting.